GENERAL STATEMENT

Alpha Regional has created this privacy statement to demonstrate our firm commitment to protect the privacy of the individuals with whom we deal.  From time to time, we may give you notice of information practices specific to particular services when you request such services which may override this policy.

The information we collect

Whenever it is reasonable and practicable to do so, we only collect information about you directly from you. We only collect information about you which is reasonably necessary to provide you quality products or services and maintain your contact details.

We generally retain information relating to your contact details and the products and services we provide or have provided to you.  We do not generally collect any additional information about you unless required by applicable laws or rules.

How retained information is used

We collect information in order to:

  • identify your security access to our website;
  • to provide you with the goods and services we offer
  • for the purpose of developing advertising and marketing campaigns;
  • forecasting future business needs
  • for the purpose of communicating with you about special functions;
  • respond to questions and information requests;
  • keep a record of our dealings with each other;
  • develop a data profile to enable us to:
    • tailor services to you;
    • enhance the content of our web-site;
    • provide marketing materials of interest to you;
    • send you information about products and services we offer.

By giving us information, you consent to these uses, although in the case of receiving marketing material you may opt-out. We will use personal information about you only:

  • as you consent;
  • in order to allow our agents, contractors or other service providers (including professional advisers) to assist us in performing some of the functions outlined above;
  • for purposes related to the reason you gave us the information for, and event then, only if you would reasonably expect us to use it; or
  • in statutorily required law enforcement, public health or public safety circumstances;
  • as the law otherwise permits;

Keeping information accurate and up to date

We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have is inaccurate or incomplete.

Keeping information secure

We use security procedures and the latest technology to protect the information we hold. Access to and use of information within Alpha Regional is appropriately limited to prevent misuse or unlawful disclosure of the information.

If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them.  Where the information we collect is no longer required, we shall take steps to delete the information.

Trans-border Data Flows

Where personal information is transferred across international borders, we will take reasonable steps to ensure that the recipient is subject to an obligation to hold the information in a secure manner which is consistent with Australian Privacy Principles.

How you can access your information

You can contact us to request access to your information. In normal circumstances we will give you full access to your information. However, there may be some administrative or other reasons to deny access. If access is denied, we will provide you with the reason why.

Opt-out

Occasionally Alpha Regional likes to inform you about product enhancements, new products or client events. If you do not want to receive this sort of information from us, please let Alpha Regional know.

Links

Alpha Regional cannot guarantee or accept responsibility for the privacy practices or the content of external websites to which we provide links.

Summary

Alpha Regional is committed to protecting your privacy. We use the information we collect to make our services the best they can be. We do not sell, trade or rent your personal information to others. Our Privacy Policy means that you can access the information we have collected about you at your request and make any changes that you deem appropriate.

 

INTERNET STATEMENT

Alpha Regional respects the privacy of our Internet customers. We have developed this privacy statement in order to demonstrate our firm commitment to your privacy. We comply with the National Privacy Principles as well as our existing obligations of confidentiality. What follows applies to the information gathering practices for this Web site: www.alpharegional.com.au. To make this policy easy to find, we make it available on each page of the website. This policy applies to all information collected from or submitted to the website. Where our website contains links to other websites operated by third parties, Alpha Regional takes no responsibility for the privacy practices or policies of such third party websites.

Our website does track certain information about the visits to our website. For example, we compile statistics that show the numbers and frequency of visitors to our website and its individual pages. These aggregated statistics are used internally to improve our website and for product development and marketing purposes.

Alpha Regional does not collect information that personally identifies individuals except when individuals provide such specific information on a voluntary basis. In some areas of our website, we ask you to provide information that will enable us to verify whether you are entitled to access and use certain services available or to enable us to follow up on a query you may have. In these instances we generally ask for your name, email address, phone number, facsimile number and postal address. It is optional for you to participate. However, failure to participate may mean that you cannot access and / or use certain functions of the website.

Individual information provided to Alpha Regional will not be sold or made available to a third party. You should be aware that some non-personal information and data may be automatically collected by Alpha Regional through the operation of what are called “cookies”. Through cookies, a web site can recognise repeat users, facilitate the user’s access to and use of the site and allow a site to track usage behaviour that will allow content improvements. If you do not want a cookie placed on your computer by Alpha Regional, you may disable cookies altogether by modifying the Preferences section of your browser. If you have no problem accepting cookies, but wish to be informed of their appearance, you may turn on a warning prompt by modifying the cookie warning section of your browser however Alpha Regional is not responsible for any changes you may make to your software in relation to the foregoing.

This site contains links to third party sites and Alpha Regional is not responsible for the privacy practices or the content of such websites.